HELPDESK CENTER
Before you send us an inquiry at our Helpdesk regarding equipment malfunction please check the items first, if there is no known method of solution:
Multimedia Players
1) I can not play videos from Youtube in iTV in multimedia player.
Check for new version of iTV correcting malfunctioning Youtube via the 5 on the remote control menu iTV. If so, download the new version of iTV. The Youtube malfunction occurs whenever Google changes the parameters for video playback, so that the video can not be played back on devices that do not support playback of advertising.
2) Do not go play in the classic Youtube video in multimedia player.
Upgrade Youtube according to the instructions indicated on the product.
Tablets
1) Tablet with quit and ever after I see the image on Android.
Wait at least three minutes if Android does not load. If it is loaded, it will have to be reinstalled. Manual including installation file can always be found at the product site.
2) Tablet after purchase or after discharge start.
Tablet after purchase may have an uncharged battery and therefore will not start. After buying a tablet is required at least 15 minutes to recharge. The same applies if completely discharged. We recommend the new repeat cycle battery discharge-full charge at least 3 times that the battery formatted.
3) Display after buying looks like a scratched or dirty.
Each screen respectively. touch layer is initially covered with a protective foil, which is after the purchase of the touch layer can download as nails. We recommend starting at the upper right corner of the tablet.
Did not find the answer to your question? Then use our Helpdesk, where you will spend training technicians.
